Frequently Asked Questions

1. Do you allow me to provide my colleague's access as well?

Please email us at if you’d like to register many people at once. One person can only use any items you buy.

2. How do I send in my payment?

Online payments can be made with any major debit or credit card. Please contact us via email at if you want to be invoiced and pay by cheque.

3. What is a Digital?

The webinar tape and accompanying materials are available digitally. You will receive an email with a link to view the webinar recording online.

4. What is a Live Webinar?

Training that takes place in an online environment and is interactive. On average, a webinar lasts between 60 and 90 minutes. The audience can see and hear the speaker’s screen and voice at the same time. During the Q&A session, attendees can pose questions to the presenter via audio or chat window in real-time.

5. Precisely what is a Transcript?

In its PDF version, the transcript is an exact word-for-word recreation of the webinar tape and accompanying materials.

6. May you tell me when I can expect to get my order?

In 2 business days, you will receive an email with the download links to your Digital Download and Transcript order. Details on how to join a live webinar are typically released two days before it is scheduled to take place.

7. When can I expect the email confirmation with the Live Webinar link?

In 2 business days, you will receive a meeting request with the joining link and instructions, how you can join the webinar. You need to accept the meeting request to add this to your calendar.